Warranty

At Dreamhaven, we’re so confident in the quality of our caravans that we offer a comprehensive warranty package.

Every Dreamhaven caravan comes with:

2-Year Factory-Backed National Warranty: Covering non-structural parts of your caravan against defects in materials and workmanship under normal use.

5-Year Structural Warranty: Providing long-term protection for the caravan’s chassis, floor, walls, roof, and cabinetry.

Rigorous Quality Control: Each Dreamhaven caravan undergoes meticulous quality checks to ensure a reliable and enjoyable experience. However, if an issue arises, our factory warranty and extensive dealer network are here to assist.

Dreamhaven’s Commitment:

Dreamhaven Caravans is responsible for:

Building the caravan and cabinetry.

Ensuring correct installation of electrical, plumbing, and gas systems.

Supplier-Warranted Components:

To ensure comprehensive coverage, we ensure our suppliers provide warranties in respect of the materials and workmanship in producing the relevant product such as, suspensions, appliances, televisions, and refrigerators. Dreamhaven Caravans installs these components according to the manufacturers’ specifications.

Warranty Coverage and Claims:

Your warranty begins on the day you take delivery of your new caravan. For warranty repairs approved by Dreamhaven and performed by an Authorised Dealer or Preferred Repairer, there’s no additional cost to you.

Only repairs approved by Dreamhaven and performed by an Authorised Dealer or a Preferred Repairer are covered under our warranty.

To expedite the warranty process, please contact your nearest Dreamhaven Dealer. They will assist you in submitting a warranty claim.

Exclusions:

Our warranty does not cover normal wear and tear. To maintain your caravan’s warranty, please use it as intended and follow the recommended service schedule.

Service Schedule:

If you need a copy of the service schedule, please contact your Dreamhaven dealer.